For any questions about Tipalti, onboarding, or direct deposit, please contact supplieronboarding@tipalti.com. 

If you do not receive the email within 24 hours: Check your spam folder. You must complete the following onboarding process prior to your next payment date to receive payments via direct deposit. Please note that delaying the onboarding process may postpone your payment.

If you have not received your ACH payment: Confirm that you entered your banking information correctly.

If there’s an issue with your payment:  You will receive a notification email from Tipalti. We recommend logging into your Tipalti account to review and update your payment information.

Note: 

• Be sure to use the legal company name and information that you submit to the IRS. 
• Please enter the correct capitalization, since the system is case-sensitive. 
• The process to signup with ACH may be different if you are paid via check.