iPostal1 informs clients during the signup process, and elsewhere, that any mail received prior to approval will need to be returned and cannot yet be accepted at your location.

If the customer begins to use your address and you happen to receive mail or returned mail for a customer that is not approved, you can view the customer status and notify them directly from your dashboard. 


Note: The customer will receive an automatic notification via email explaining that mail will be returned due to no documents received. The customer will need to submit the required documents for account approval. a 

To notify a pending customer of mail received in the Admin Portal Dashboard:


1. Locate the "Insert Mail" tile, click on "Mail Received for Unapproved Recipient". 

2. You can look up the pending customer by entering one of the search options below:

  • Customer's mailbox number
  • Customers name 
  • Customer business name 
3. Click "Mail Received" and our system will automatically notify the customer and remind them that they need to complete their 1583 before receiving mail.
4. You can now return all mail items to sender.

Mail Received for unapproved recipient in App: 


1. Locate 'Insert' tile.

2. Search for the customer by name, mailbox number or business name 

3. Click on 'Mail Received'.