To decline a task from your dashboard:

1. Login to your dashboard, click on "Open" in your Todo list.

2. Locate the task and click "Decline". 

3. You will be prompted to enter a reason for declining the task and will be given the option to enter a comment and email the customer. 

4. Our system will automatically notify the customer. 

5. Depending on the reason selected, the mail item status will be updated in the system or the mail items will go back into the customers mailbox if applicable.

Note: Task that are already processed, cannot be declined. Please contact support if you may need assistance with canceling a task that has already processed.