Pick ups tasks should be processed at the time the customer comes into the store. After the pick up task is processed, you can hand over the mail items to the customer. This will ensure the payment is processed and the mail item is taken out of the account.

Here is the procedure you should follow:

1. Verify Identity: Ask for the customer's ID to confirm their identity.

2. Check Scheduled Pickups: Open your USZoom Utility App and click on 'Pickups' to see if a scheduled pickup was requested.

3. Find the Pickup Request: Search for the customer's name or mailbox number to locate the pickup request.

4. Process the Pick-Up: Click on the customer's pickup request and select the mail items that need to be pulled and handed to the customer. Click 'Add Signature' and have the customer sign out that they have picked up their mail.

5. Complete the Task: Click 'Done' and then 'Complete'. The customer will be charged, the mail items updated, and the customer's signature will be stored with a timestamp on the iPostal1 Admin portal.

6. Hand Over Mail: Hand the mail items to the customer once you have confirmed that the payment has processed successfully.