If the customer's account shows an "Active" status despite having an expiration date, mail should be inserted into the account and should be held for the life of the account and up to 120 days after the account is fully closed. When account is "Expired" this simply means the customers their payment.

We allow the customer 90 day grace period to make their payment. If a payment is not received, the account will automatically close. 

Note: For any new incoming mail after the account is Inactive/ Closed, it should be returned to the sender.