If you have used iPostal1 label to ship a mail item and the customer has not received the mail item or is missing, you can start a shipping claim in your dashboard. Our team will reach out to the carrier to file the claim and will also follow up with the customer with any updates.

To file a shipping claim in the Dashboard:  

✅  Locate the "Support" tile and select "File a Shipping Claim".

✅  Look up the customers account.  

✅   Select the shipment in question by clicking the "File Shipping Claim" button on the right side.  

✅  Input details and click "Submit". The claim details will be sent to our Claims Department to file the claim.

Note: If you used your own label to ship, you cannot use this feature.