If a mail item is inserted twice or inserted into the incorrect mailbox and you want to delete the duplicated mail item, please change the mail item status to "Discard" and this will remove the mail item from the customers mailbox. If the mail item is included in a task that the customer created, please decline the task and proceed to follow the steps below.

To remove a mail item:

1. Login to the Dashboard, locate the "Insert Mail" tile, click "Mail Lookup".

2. Click on "Filter" on the left. Enter the Mail ID, click "Search". Click on the Mail item information.

3. You will see a menu of options, click "Change Status" and update to "Discarded"

4. Click "Save". The mail item will be removed from the customers mailbox. 

Note: Please remember to physically remove the mail item and/or insert into the correct account.