This new feature allows customers to place their account on hold, instead of canceling their account. This saves the customer time and avoids additional notary fees in the future. 

If you have received mail for a customer's mailbox that is on hold:

1. Login to the Admin Portal Dashboard, locate the "Insert Mail" tile.

2. Under "Quick links", click "Mail Received for Mailbox on hold".

3. Search for the customer by Recipient Name or Mailbox number. 

4. Click "Mail Received". Our system will automatically notify the customer that the mail item will be discarded.

5. You can now "Discard" the Mail item.

Note: To view all accounts on hold, locate the "Reports" tile and click on "Recipients on hold".