Customer's mail is protected under Federal Law.

To maintain your clients and for good business practices, please make sure that you and your employees exercise extreme caution when storing your customers' mail items.

In the rare case that something happens, and a mail item is missing or you can't find a customers mail item:

  1. Check every file folder for your iPostal1 Clients.
  2. Look to see if the mail is located in the mail for the physical mailbox customers.
  3. If you are unable to locate the mail item, to maintain the customer's confidence, please reach out directly to the customer to explain the situation and apologize. 
  4. If it is something that they can have another copy sent, they should take the steps to do so.  
  5. Please consider providing compensation to the client for the loss.

Note: 

  • Each mail item has a specific mail ID, and as long as it is in the customer's mailbox, it will be charged for storage. 
  • Please contact iPostal1 Customer Staff for assistance with updating the mail status.