Some recipients sign up for a virtual mailbox presence and will not be receiving mail right away. Recipients still pay the monthly subscription, even if they have not submitted or turned in their documents. We send weekly reminder emails to alert customers that they need to send in the forms if they have not done so yet. These account will stay active as long as the customers payment method is up to date. If you receive mail, you can return the mail item to sender. 

Note: The customer cannot access their account until their documents are submitted and approved.