To submit a refund credit on a customers account:

1. On the dashboard, select "Request a Refund" on the Support tile.

2. Search for the customer's account and click the results. 

3. Select the charge or transaction to refund by clicking the blue "File Refund Request" on the right side. 

4. Enter details, such as the amount and the reason for the change. 

5. Make sure to select "Refund" and click "Submit". The refund request will be sent to our billing department to process. 

Note: Refunds are processed by our billing team within 3-5 business days.