If you are experiencing technical difficulties such as delays, not viewing scans, shreds or discards tasks in the USZoom Utility App, please try the following recommendations:
1. Check to see if you are connected to the internet.
2. Update your mobile device to most recent version for your operating system, iOS or Android.
- The USZoom Utility App requires iOS 11 or higher, Android 14.0 or higher.
3. Make sure the App is updated to the latest version. You can check in the App Store to see if an update is available. Make sure your device is able to support the latest version of the app.
4. Log out of the app and log back in. Please check that you are using the correct app, username and password.
5. If the above options aren't working, uninstall and re-install the App.
If you are viewing customer in the computer or dashboard but not in the your mobile device, please ensure that your USZoom Utility App setting are allowing you to view all customers.
1. Login in to the USZoom Utility App.
2. Click on the Settings gear icon in the top right corner of the app screen.
3. Click on "Location Settings".
4. Toggle ON: "Display recipients with expired mailboxes on recipient lists".
If you cannot view a task in the app, please log in to the Admin Portal dashboard on a desktop browser to process tasks in your todo list.