Chat : Mail Center Support

Can't find what you are looking for or need assistance with a task or customer, our partner support team is easily accessible via chat. Click on the top right icon in the app to start a conversation and our team will be happy to assist you.

Note: Live Chat is available Monday - Friday 9am-5pm ET. Our phone agents are available Monday -Friday 9am - 8pm ET.

Top Articles

1583 Form for Walk in Customers

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List of Acceptable IDs

Two forms of identification are required, a Primary Photo ID and a Secondary...

The iPostal1 Shipping Label Advantage

Using the iPostal1 Shipping label gives you the opportunity to: 1. Save tim...

How to Mark Items as Picked Up

Marking a mail item as picked up manually is usually done as a courtesy. The...

Shipping Label Tech Support

If a Shipping Label does not generate automatically: 1. Check to see if you...

How to Delete a Duplicate Mail Item

If a mail item is inserted twice or inserted into the incorrect mailbox and ...

Mail Received for an Unapproved Recipient

iPostal1 informs clients during the signup process, and elsewhere, that a...

To Re-Submit a Scan of Inside Contents

If you have scanned the wrong mail item when completing a task, you can simp...

How to Re-print a Shipping Label, Customs or Commercial invoice

If you have completed a shipping task and need to go back to reprint the shi...