Mail Center Support
Back to Admin Portal
Partner Support Center
All
Articles
Recent Searches
Clear all
No recent searches
Popular Articles
Articles
View all
Topics
View all
Tickets
View all
Sorry! nothing found for
Home
Solution home
FAQs
Enter your search term here...
Search
FAQs
1583
What If the Recipient’s 1583 Is Missing Info?
What if I Am Still Waiting for the 1583 and IDs for a Recipient?
Does iPostal1 Approve USPS form 1583?
Why Do I Have to Approve the 1583 & IDs?
How Many People Can Be on One Account?
View all (8)
Customers
How Do I Request a Refund or Add an Additional Fee for a Recipient?
What Happens if a Recipient's Credit Card Declines in a Task
Customer Would like to Ship an Item to an International ddress
How long to Hold Mail for a Closed or Inactive Account?
How to Decline a Task?
View all (10)
Inserting Mail
How to Delete a Duplicate Mail Item
What Do I Do if I Put Mail Into the Wrong Recipient’s Mailbox?
Mail Received for an Unapproved Recipient
Mail Received for a Mailbox on Hold
Mail Received for an Expired Account
View all (12)
Mailbox Plans
Customer Plan Pricing
Virtual Office Plans
Mail Handling
Lost Mail
Mail that Arrives After an Account is Canceled
Editing a Mail Item
How long Do I Have to Process a Task?
How do I mark mail that needs to be returned to sender?
Mail Storage
What If a Recipient Was Charged for Storage for Picked Up Mail?
When are Customers Charged for Storage?
My Location
How do I Let iPostal1 Know if I Will be Closed for a Holiday, on Vacation or Away from My Store?
Can I Email all My iPostal1 Customers at Once?
Pickups
What Happens if I Don’t Process a Mail Pickup on the Utility App When the Recipient Walks In?
Cannot Find a Pick up Task for a Customer
What If the Recipient's Credit Card Didn't Go Through When Processing a Pickup?
Do I Charge the Pickup Fee From the Customer When they Pickup?
What if a Customer Asks to Have Someone Else Pick up their Mail?
View all (6)
Scans
To Re-Submit a Scan of Inside Contents
How to Setup Mail Content Scanning Software in the Dashboard
Task Disappeared or Payment Declined
Error Message When Processing a Scan Task
I Just Completed the Scan Task, What do I do with the Mail Item Now?
View all (8)
Shipping
How to Re-print a Shipping Label, Customs or Commercial invoice
Contents Type
How Do I File a Shipping Claim?
How Do I Request a Refund Credit?
A Shipping Label is Unavailable or Didn't Print
View all (16)
USPS
What is the Business Customer Gateway (BCG)?
What is the iPostal1 CMRA Support Program and How do I sign up?
What Do I Do if My Postmaster Requests Mailbox Holder Information?