Partner Support Center
FAQs
1583
- What If the Recipient’s 1583 Is Missing Info?
- What if I Am Still Waiting for the 1583 and IDs for a Recipient?
- Does iPostal1 Approve USPS form 1583?
- Why Do I Have to Approve the 1583 & IDs?
- How Many People Can Be on One Account?
Customers
- How Do I Request a Refund or Add an Additional Fee for a Recipient?
- What Happens if a Recipient's Credit Card Declines in a Task
- Customer Would like to Ship an Item to an International ddress
- How long to Hold Mail for a Closed or Inactive Account?
- How to Decline a Task?
Inserting Mail
- How to Delete a Duplicate Mail Item
- What Do I Do if I Put Mail Into the Wrong Recipient’s Mailbox?
- Mail Received for an Unapproved Recipient
- Mail Received for a Mailbox on Hold
- Mail Received for an Expired Account
Mailbox Plans
Mail Handling
Mail Storage
My Location
Pickups
- What Happens if I Don’t Process a Mail Pickup on the Utility App When the Recipient Walks In?
- Cannot Find a Pick up Task for a Customer
- What If the Recipient's Credit Card Didn't Go Through When Processing a Pickup?
- Do I Charge the Pickup Fee From the Customer When they Pickup?
- What if a Customer Asks to Have Someone Else Pick up their Mail?
Scans
- To Re-Submit a Scan of Inside Contents
- How to Setup Mail Content Scanning Software in the Dashboard
- Task Disappeared or Payment Declined
- Error Message When Processing a Scan Task
- I Just Completed the Scan Task, What do I do with the Mail Item Now?
Shipping
- How to Re-print a Shipping Label, Customs or Commercial invoice
- Contents Type
- How Do I File a Shipping Claim?
- How Do I Request a Refund Credit?
- A Shipping Label is Unavailable or Didn't Print