If a customer would like to add an additional recipient to their mailbox account, the additional recipient must provide a completed Form 1583 and two acceptable IDs. The customer can notarize online, using proof.com or they visit your location in person to provide the required documents. If the customer is physically at your location you can review and approve the form 1583 and IDs. Then sign the form 1583 as a notary; an official notary is not required when the customer is physically at your location. 


You'll will be required to upload the completed documents to the primary customer's profile and add the name of the additional recipient to the account. No additional payment information is needed from the additional recipient.

 

  • Customers that have subscribed to a personal plan: are allowed 6 Recipients total.
  • Customers that have subscribed to a business plan: are allowed 1 business name and 5 recipient names per account. 
  • If the customer is looking to add an second/ additional business name,  LLC and DBA, they will be required to sign up for a separate business plan/ mailbox number. 
      

Step 1: Print form, review documents and sign:

  1. Print a blank form 1583 and verify 2 acceptable IDs
  2. Fill out the required information
  3. The additional recipient signs and you sign as the witness.
  4. Scan the completed document and acceptable IDs to your computer.

Step 2: Uploading additional recipients form 1583:


-  Search for the primary customer's account:

1. Go to Recipient Admin> Recipient Lookup

2. Enter the customers mailbox number> click: Search

3. Click: on the customers information

4. Navigate to Recipient Details Page> Profile 

5. Click: Upload/Approve Required Documents.


-  Upload Completed Documents:                      

1. Scan the form 1583 and 2 acceptable IDs into your computer as PDFs.

2. From the Recipients Details Page: Click "Upload/Approve Recipient Docs".

3. Click "Upload Required Documents". Click "Upload Form 1583", find the file and click "Upload".

4. Repeat the same for ID's, click "Upload Photo ID" and "Upload Address ID".

5. You will now be able to view the Uploaded Documents in the customer profile.


Step 3: You will Add Names to the account:

  1. Click on Recipient Admin> Recipient Lookup> type in the mailbox number> click: Search
  2. Click on the Username of the account you are adding a name to.
  3. You are now in the Recipients Details page> Under Account, Click on: Add Names to Account.
  4. In the field titled "Add Name to Account" type the name to be added to the account. Click Add Name. 
  5. When inserting mail into the customer's account, if any mail arrives under this additional name, the system will alert you which account the name is connected to. 


Note: 

  • This option should only be used for adding recipients and not for adding a business name.
  • If you add a name to a customer's account, print a new mailbox label to attach to the customer’s folder. This way when you are putting away mail, you can confirm you are placing it in the correct customer’s folder.