If a customer is physically present at your location, has a pending application or has started the online signup process, and has brought all the required documents for upload (two forms of acceptable IDs, one of which must be a photo ID), you can notarize these documents or sign as the notary.

  • The customer must sign USPS Form 1583 in your presence.

  • You (as the Commercial Mail Receiving Agency, or CMRA) can act as the authorized witness.

  • You will be required to upload to the USPS Business Customer Gateway and maintain the account.


🎯 Approve Required Documents for Walk-In customers page


Approving documents for customers:


1. Locate the "Document Approval box" in your dashboard. 

  • Click "Approve Required Documents for Walk-Ins".

2. Search for Customer by Email or Username. 

  • If you do not have the customers username available or if the customer doesn't remember, please contact our support team for assistance.

3. Select "Download Pre-filled form 1583 for this recipient" and click"Print".


4. Check ID. 

  • At least one ID must be a Primary ID with photo. 
  • The second ID may be a non-photo Secondary ID. 
  • Name and address on ID must match name and address of applicant. 
  • Enter description of ID’s on the form 1583 (example: NY Drivers license).
  • If minor names are entered, additional names must be added to "Recipient Profile".

5. Get the customers signature and sign as an agent. 

  • You as the agent to sign in Box 14. 
  • Applicant to sign in Box 13.

6. Scan the completed form 1583 and ID’s into your computer. 

  • On page displaying the customer’s information click "Upload and Approve Documents for this Recipient". 

7. Find and Upload the Form 1583 and IDs. 

8. Click "Approve Docs". Click "Ok".

  • To Print a label for the customer’s mailbox, click "Print Form 1583". 
  • Print 2 copies of the Form 1583. 
  • Upload to the USPS Business Customer Gateway. 

Note: 

  • iPostal1 no longer accepts a local notary signature for USPS Form 1583.  If the customer already submitted a form that was notarized at a local notary it will not be accepted.
  • The customer must notarize via proof.com or the customer must be physically at your mail center and sign a new form 1583. You can then sign the form as the witness and upload along with 2 acceptable IDs.
  • You can view the documents that were already uploaded or upload a new form 1583 and approve the account.