If you encounter an issue with a customer's credit card while processing a task, the customer is usually notified via our system but you can reach out to the customer as a courtesy. Customers can update their payment information directly in their account.

If the customer has a valid payment method on file but the task or credit card is still not processing, we recommend the customer reach out to their bank or financial institution. At times we have noticed charges may be declined due to the small amounts being charged or suspicion of fraud. The customer will need to authorize iPostal1 to charge their account. 

To contact a customer in the Admin Portal Dashboard: 

Login to your dashboard, locate the "Recipient Admin" tile and click on "Send Email".