If the customer's account is already approved and you would like to upload updated or additional documents, you can do so directly from your Admin Portal Dashboard. 

Note: 

• This option is only for existing customers and not for customers with a pending mailbox. 
• Please review all documents and sign the new form 1583 as the witness.

Step 1: Search for the customer:

1. Go to "Recipient Admin", click on "Recipient Lookup" or click here: Recipient Lookup.

2. Enter the customers mailbox number, click "Search".

3. Click on the customers username.

4. Navigate to "Recipient Details Page", locate "Profile". 

5. Click on "Upload/Approve Required Documents".

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Step 2: To Upload Completed Documents: 

1. Scan the signed form 1583 and 2 forms of ID into your computer as PDFs .

2. From the Recipients Details Page: Click "Upload/Approve Recipient Docs". 

3. Click "Upload Required Documents". Find the file, click "Upload".

4. You will now be able to view the uploaded documents in the customer profile.