Please follow the steps below when an account is closed:
- You should Return to Sender any new incoming mail due to no longer being the CMRA for the account holder.
- We recommend keeping the customers documents on file for at least 6 months from the date the account is closed.
- After 90 days of the account being closed, you will receive notification that the mailbox number is released and new recipient will receive the mailbox number to be used again soon.
- After 6 months have passed after the account closure date, you can dispose of any mail items that are already inserted into their mailbox.
- All closed accounts show the status: INACTIVE. You can still search for these recipients in Recipient Lookup for 90 days:
