Follow these steps to lookup an approved customer's account/ PMB or POB:

1. Login to your Admin Portal Dashboard, navigate to the "Recipient Admin" tile.

2. Click on "Recipient Lookup".

3. Enter the customer's mailbox number, name or business name.

4. Click "Search".

5. Click on the customer's information.

Follow these steps to lookup a closed mailbox account:

1. Login to your Admin Portal Dashboard, navigate to the "Recipient Admin" tile.

2. Click on "Recipient Lookup".

3. Locate "Active Status" and select "Non Active Recipients". 

4. Enter the customer's mailbox number, name or business name. Click "Search".

5. Click on the customer's information. 

Note: To view the date the account was closed, locate the "Inactive" date in the gray box. 

Follow these steps to lookup up a pending customer's account or a customer that is not yet approved:

1. Login to your Admin Portal Dashboard, navigate to the "Insert Mail" tile.

2. Click on "Mail Received for Unapproved Recipients". 

3. Enter the mailbox number, name or business name.

4. Click "Search".

Note:

• You will only be able to view the document status of a new or pending customer and not the entire profile until the account is fully approved. 
• Once the customer submits all the required documents and are fully approved, you will be able to search as an approved customer and view the entire profile.
• For security reasons customers email address is not viewable in the customers account. 
• Customers account status cannot be changed manually, please contact support for assistance.