Recipients are charged for mail storage based on the weight of the mail item. On our website, you will see the pricing breakdown of storage by weight and type of mail.
Entering the correct weight and dimensions will ensure that the mail is properly accounted for. Mail will be charged for storage until the recipient requests to Ship, Discard, Shred or Pickup.
Taking the time to mark items as Picked Up when the recipient arrives will ensure that the storage fees are correct.
Storage fees are a great revenue source but if for any reason, you would like to extend the free storage period as a one time courtesy, please contact support for assistance.
Letters, Large Envelopes, Magazines, Postcards: $1.10/item per month All soft packages/letter packs: $1.10/pound per month Boxes under 12”x12”x12” or equivalent: $1.10/pound* per month Boxes 12”x12”x12” to 24”x17”x12” or equivalent: $1.10/pound* per 10 days Boxes at or over 24"x17"x12" or equivalent: $1.10/pound* per 5 days
*Greater of actual weight or dimensional weight
Note: The charge is based on the dimensional weight and not the actual weight of the item.