Customers will request a forwarding or shipping task directly from their account, including auto ship tasks. The cost for shipping is seperate from the subscription fee and is charged to the customer depending on the carrier selected, speed, destination and mail item type. Once the customer requests a shipping task, you will receive a notification via email to process the task. 


Processing a shipping task for a letter:

1. Locate the task in your dashboard "To do list". (Click on the task to process and get the mail Item to Ship) 

  • Find the Mail Item. The mail ID, type of item it is will appear on the screen. 
  • Click "Next".

2. Confirm the details of the item shipping.

• Weight of Item- Place the item on a scale to confirm weight is correct. Letters will default to 1oz. 

• Signature Request- If the customer asked for a signature, this will be selected. 

• Click the Dropdown menu and confirm if it is a Letter.

• Click "Save and Continue".


3. Choose the Shipping method the customer requested. 

  • If the customer chose Single Letter Rate: Please put the letter in a new envelope, address it to the destination address and use a regular stamp to ship. If the destination address is international, please use a Global forever stamp or equivalent postage. 
  • If the customer choose expedited shipping: please put the letter in the correct shipping envelope according to the carrier and shipping method the customer chose. 
  • If the customer chose Invoice removed: If the customer has selected this option, you can open the mail item and remove the invoice or recipient and reseal the mail item. Click "Save and Continue". 

4: Confirm the price and choose a label.

  •  If you need to add any additional charges, click: "Apply other charges/discounts". A drop down menu will appear and you will be able to add labor and shipping material fees if necessary. Click: "Update/Recalculate" to get the new price. 


Note: The customer was quoted the shown price for the order and should be contacted if there is a significant price change. 


Choose either using an iPostal1 label or your own shipping label:

(A) Using iPostal1 shipping label- You will see your profit. Click: "Confirm order and use iPostal1 shipping label". You will be able print the shipping label in the next screen.

(B) Use my Own Shipping Label- You can enter your actual cost of shipping (everything included) and click: "Confirm order and use my own shipping label". You will then have to print your own label on your own POS shipping system. 


5: Print the label and add tracking number.

• If you chose to ship with an iPostal1 Shipping Label – Click "Shipping label". The Tracking Number will appear automatically in the tracking field. The label will generate easily and print on your printer. 

• If you chose to ship with your own shipping Label – enter the Tracking number (Single Letter Rate and USPS First Class do not generate a tracking number) 

• Click "Done".


Note: 

  • Maximum weight for a letter shipped via USPS Single Letter Rate is 1 ounces.
  • Maximum weight for a letter shipped via USPS First class can be up to 3 ounces.