Pickups should always be processed when the customer is in your location but prior to handing over the mail to ensure the pickup fee is collected.

If a customer payment is declined at the time of pickup:

✅  Ask the customer to update the payment method in their iPostal1 account.

To find all payment declined tasks in your dashboard:

1. Go to your "Todo List" tile in the Admin Portal Dashboard.

2. Click on "Payment Decline", located under "Quick Links".

3. Click "View" and the task will go back to your Todo list to process.