If the driver returns with the mail items because they were undeliverable or did not show up:

1. Log in to the Admin Portal Dashboard. Click on "Returns". Click on the mail items that are being returned.

2. Click "Finish Returns". Click on "Confirm" that you will be taking custody of the mail items. The mail items will now be returned to the customers mailbox.

3. Put the mail items back into the customers physical mailbox.

4. Click back to Deliveries to confirm that the task is no longer there.