If a customer walks into your location with a pick up task already scheduled, you can process the pick up in the USZoom Utility App. This will ensure that you receive the revenue for the task and will avoid unnecessary storage fees charged to the customer's account.
- Ask for ID to verify identity.
- Open your USZoom Utility App. Click "Pickups" to see if a scheduled pickup was requested.
- Process the pick up task before handing the customer their mail items.
- Ensure the customer signs out their mail items.
- If the customer does not pick up their mail within 1 week, you can decline the task.
Customer scheduled a pick up in advance:
1. Search the customer’s name or mailbox number to find the pickup request.
2. Click the customer’s pickup request.
3. Click on the drop down to the right of "Contains Mail Items".
4. You will see a list of the mail items that need to be pulled and handed to the customer. Click the arrow next to "More Items" to open and to add more items for pickup.
5. Process the pick up:
- Click Add Signature and have the customer sign out that they have picked up their mail.
- Click "Done".
- Click "Complete".
- The customer will be charged, the mail items updated, and the customer’s signature stored with a timestamp on the iPostal1 Admin portal.
- Hand mail to customer once you have confirmed that the payment has processed.