Personal Delivery allows local customers to have their mail items delivered by a third party driver such as those from Uber, Doordash, Roadie and Skipcart. The mail item is picked up and delivered to their home or another local address the same day or at a scheduled time. The customer will usually request the task no later than 1 hour before closing time. You can simply process the Personal Delivery task in the USZoom Utility App or Admin Portal Dashboard.


  • You’ll receive iPostal1 branded polybags for personal deliveries of letters or small mail items. 
  • We’ll track your usage and automatically replenish your polybag, no need to worry about inventory.
  • If you do not have an iPostal1 supplied polybag on hand, you can opt to use your own polybag or large envelope to secure the mail items arrive safely.
  •  iPostal1 arranges for the driver and handles the transaction with the third party carrier. 
  • Third party drivers include: Uber, Doordash, Roadie and Skipcart.

Note: The task should be processed at the time that the Uber, Doordash, Roadie or Skipcart driver arrives at your location to pick up the mail items for delivery.


How to process a Personal Delivery task in the USZoom Utility App: 

Login to the USZoom Utility App. Click on the image for Personal Delivery at the bottom right, Search and click on the Personal Delivery task that you would like to process Click "Process Request".


1. Gather the mail items. 

Collect and check off all mail items included in the request and check off each box.


2. Pack the mail items.

Seal letters and small packages in the polybag.


3. Print the label.

Print the labels from your mobile device or Admin Portal Dashboard. (If your printer is not connected to your mobile device, you can login to the Admin Portal dashboard to continue processing the task and print the label from your computer)

  • Click "Print labels"
  • Select the printer on your device- Find the print function and choose the correct printer. The printer must be connected to the same Wifi.
  • Print 1 label for each mail item being shipped. 
  • Label the poly bag and/or packages. (for multiple labels, write on the labels "1 of 2, 2 of  2, etc)

4. Take a  picture.

Click "Continue" to take a picture of the driver. Click the "Upload" icon and the image will be saved in our system and not on your device.


5. Verify the driver code.

Compare the code provided in the App and compare it to the code the driver provides you to ensure they match.


6. Finish.

Select the check box to confirm you are handing off the mail item to the courier, then click "Finish". 


Note: 

  • You can find all orders out for delivery can be found in the "Returns" tab.
  • Mail shipped via any of our third party delivery service should be treated as a carrier. Mail should be packaged and secure before handing it to a driver. 
  • If the mail item was never picked up by a driver, please use the return option to return the mail items back into the account.