To add mail items to an already scheduled pickup by the customer:

✅ On the USZoom utility app, search the customer’s name or mailbox number to find the pickup request or click on "Pick ups".

✅ Click on the customer’s pickup request. 

✅ Click on the drop down to the right of "Contains mail items". You will see a list of the mail items that need to be pulled and handed to the customer. 

✅ Click to open the arrow by "More items" to add more items for pickup. 

✅ Click "Add Signature" and allow the customer to sign that he has picked up his mail. 

✅ Click "Done" and then "complete". 

Note: Once the pick up is processed, the customer will be charged, the mail items updated as picked up, and the customer’s signature stored with a timestamp on the iPostal1 Admin portal.