Mail should be inserted into a recipient's account on the day it is received.  Inserting mail is done using the USZoom Utility App. Entering the accurate mail item type, weight and dimensions is important for re-shipping, storage and pickups. Use a dark background to capture the best image.


To insert mail in the USZoom Utility App: 


1. Choose a Recipient:

  • Choose a recipient by entering the name or mailbox # into the search bar.
  • The account information will populate, including any business name or additional names on the account.
  • Click to confirm the correct account.


2. Take a photo:

  • Take a clean, uncluttered close up picture of the outside of the item. Include the entire envelope or label so that the customer can clearly view the details, such as the sender and receiver. 
  • Click "Ok" to confirm the picture.


3. Mail Details:

  • View the mail image or retake the picture.  
  • Select if the mail item Arrived Damaged or if the mail item is a High Priority. 
    • High Priority- Overnight mail items, perishables or time sensitive mail items.
  • Letters - if the mail item is 1 oz or less click Insert Mail or if the item is more than 1 oz, enter the correct weight.
  • Large Envelopes, Letter Packs (bubble mailers or padded envelopes), Magazines - Select the mail type and enter the weight of the mail item.
  • Packages - Select the mail type, add the weight and all 3 dimensions. Click on "Insert Mail".


4. Insert Mail:

  • A message stating "Insert Successful" and a Mail ID number will appear.
  • Write the Mail ID number on the mail item for future reference. 
  • The customer will receive an automatic alert indicating that they have received a new mail item.


5. Add items of Mail:

  • As a time saving measure the system will ask you "Do you want to insert another Mail item into the same box number" and will automatically pull up your camera to do this.
  • If your next item is for the same customer, click "Yes".  Otherwise click "No".
  • If you selected no, it will take you back to the first screen where you choose a recipient.


Note: If you receive a mail item that is time sensitive, you can contact the customer to notify them as a courtesy.