Mail should be inserted for all expired customers accounts. iPostal1 provides customers a 90 day grace period to allow them time to pay their outstanding balance, you should continue to insert mail during this time. Our billing team will notify customers that they must update their payment method in their account. If the customer needs assistance with updating their payment method, they should contact customer support.
 

Note: All Expired customer can view the mail that has been inserted but are not able to request tasks for their mail items, until their payment information is updated.

If you cannot find the expired customers in the app when Inserting Mail:

1. Login in to the USZoom Utility App.

2. Click on the settings gear icon in the top right corner of the app screen.

3. Click on "Location Settings". 

4. Toggle ON: "Display recipients with expired mailboxes on recipient lists".