If a customer walks into your location without a scheduled pick up task, please use your USZoom utility app to quickly create and process a pickup for the customer. You can kindly remind them to schedule a pickup before arriving at your location, but it is not necessary since you can do this as well. Remember to never release mail without processing it out of the system to avoid improper storage charges, and to maintain the proper chain of custody of the mail items.
- Ask for ID to verify the customer's identity.
- Open your USZoom Utility App. Click on: "Pickups" to see if a scheduled pickup was requested.
- Create and process the pick up before handing the customer their mail items.
1. Create the pick up:
1. Choose "+ create pickup".
2. Enter name or mailbox number of recipient into the search bar.
3. Click "select from list" then select the specific mail items or choose select all.
4. A confirmation screen with the list of mail items selected will appear.
5. Click create pickup.
6. The pickup task now appears, showing the mail items that need to be pulled and handed to the customer.
2. Process the pick up:
1. Click Add Signature and have the customer sign that they have picked up their mail.
2. Click Done.
3. Click Complete.
4. The customer will be charged, the mail items updated and the customer’s signature stored with a timestamp on the iPostal1 Admin portal.
5. Hand mail to the customer after you have confirmed that the payment has processed successfully.
Note: If the mail items cannot be selected, the mail items may be included in another task or the status of the mail item may need to be changed to "Received" to proceed.