You can simply process a customer's scan request through the USZoom Utility app. Follow the steps below to process. Once you have scanned the document, the customer will receive an automatic notification to view the scan in their account. 

Processing a Scan task in the App:

1. Log into your USZoom Utility app and click on "Tasks", located at the bottom of the screen. 

2. All open requested scan tasks will be listed. You may also search for an individual account by typing in the name/ mailbox number of the account holder and click "Search". 

• Click on "Filtered By" to see either, Scans or Box Images that are being requested. 

3. Once you click into the Scan to start the task, you will automatically be on the Scan/Picture Screen. 

• Open the envelope and place the item for scanning on a darker, clean background. The camera will grab the image of the item being scanned within the Green Box camera field that automatically tries to capture the page for scanning.

• After capturing the image the associate will be asked to confirm if the image is acceptable. 

• If the image needs to be redone: Click "Retry" and you will redo the image. 
• If the image is acceptable: Click "Next" and you will be directed to scan the next page or click "Done". 

4. The USZoom App will automatically populate the pricing for the full Scan. 

• Pricing 1-10 Pages - $2.25 total Each additional page over 10 is .25¢ea. 
• If the customer has a Scan/Shred Bundle the system will automatically populate this price and pull it from the bundle. 
• Click "Confirm Order" to charge the customer. 

Note: 

• Be sure to scan all pages, including the front and back of each page.
• Use a dark background to capture the best image.
• Checks (front and back) are allowed to be scanned.
• Credit cards and Gift cards cannot be scanned. 
• Scans are not sent via email.